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  • Ready for the creepiest customer service story ever????? The other day I had a not so great gel polish job there; kind of sloppy around the edges, a few little bumps and bubbles, etc. My tech clearly could not understand much English. The rate had been agreed when I came in: $20. When I went to pay at the front, I said to the owner, Wendy, that I was not thrilled with how it looked, but I had to leave for school pickup. She said, "OK, five dollar off." So I handed over $15. She said, rudely, "No! You owe twenty! Extra for taking off your old polish!" I said that no, we had agreed on the price when I arrived and she saw that my nails needed polish removal. That was when she GRABBED my cell phone from off the counter and said, "You pay twenty or I keep your phone!" (!!!!!!!!) I calmly said to please give me my phone, I would pay her. After she handed it back, I said, " You cannot change the price after the service. I am not even happy with this, but I have still paid you. Goodbye." No insults, no profanity, no yelling. I was holding her business card in my hand, and she grabbed roughly from my hand and crumbled it into a ball. (!!!!!) I had a few singles I had planned to walk back and give to the tech, but I was getting kind of nervous and upset. As I turned to go, she ran out in front of me and STEPPED ON MY FOOT! This caused me to lose my balance and my flip flop went spinning across the floor, and she kicked it even further. (!!!!!) Plus, there were a few other customers in pedicure chairs watching, and I said, "Do you really want to do this? Assault a customer who has just paid you? Really?" Then another worker went up to her and spoke in Vietnamese, and she glared at me and said, " I call police on you! " I said to go ahead! She would be the one in trouble. But I was actually scared she was going to strike me! So I fled, heart pounding, with nails that look sub par. I would never return, obviously. Wendy should be ashamed of herself. That's a pitiful way to run a business.
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