I was actually surprised that it was a large store. It looks so tiny from the outside. The store is well organized but I had trouble finding my ink toner for my laser jet and I must have come at their busiest time because I could not get any help for a while. Every person I asked was serving a customer.I am the shy type so I just do not like to bud in when someone is helping or talking to a customer. 20 minutes later someone helped me find the correct toner. Other than the wait I always go to staples for any office equipment I need. My suggestion is to go during non busy times.