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  • AUTO SERVICE: Took Ford Escape in for flat repair and was fine waiting for it, even though it was taking longer than usual to repair. Got curious after the guy working the cash register kept getting nervous every time he went back to check the status on it. I was nice and very friendly the whole time as was he because I believe you get better service if you are nice too. Well after couple hrs he finally tells me they fixed the flat but broke my TPMS on that tire, but he got the manager right away to come talk to me. The mgr agreed that it was their fault and would give me full refund for my repairs on the TPMS after I get it done somewhere else. Ok no problem, I was fine with that and appreciated they owned up to the mistake and promised to make it right. Well later that week, I came back with the paperwork/receipt of the repair to my TPMS and showed it to the same mgr I dealt with last time. Right then all changed, he was backpedaling and saying he wasn't gonna refund the repair. I stayed cool until the 4th time going around in circles with him. I demanded I'm not leaving until I got my money back as promised. I also said I would sign whatever saying I wasn't going to ask for more and never come back to this damn place again! Well, those were the key words he was waiting for me to say and agreed to pay me. WTF!!! Really! After all my respect I showed them up until that point of me demanding my money, they only agreed to pay as long as I signed to the fact I wouldn't ask more and come back. Wow, what a piece of work these people are and making things more difficult then should be. I never gave impression I sue and told them I just wanted my refund as promised and even sign to that fact. But he would just be an ass and try to get me to go away really. I guess customer service is out the door even when you are being courteous to them. I guess that shows weakness and they think they can run over you.
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