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| - Found this company on YELP ;) I'm so glad I did!
PROBLEM: Strong pet urine odor in our son's room--so bad that my son had to resort to sleeping on the sofa. Btw, the landlord had previously hired someone else to clean it twice before we moved in, and it still had an odor. We've been here a month.
Brian came over to do a quote. He was thorough--I mean, on his hands and knees thorough, smelling and looking over each area with his black light. He spent about an hour checking the room and even checked the other 2 rooms just to make sure there were no other pet urine issues "hiding".
He got back to me and provided me with some options. One of his options included just replacing the whole carpet and padding altogether--even if that meant he would lose our business. That to me, shows he was honest, and looking out to see how we can best resolve the issue.
After getting an okay from our landlord, we replaced the padding and Brian cleaned the carpet in our garage. He even cleaned our 2 runners since he was waiting in between for the suctioning part.
Today, new carpet padding and cleaned carpet was installed and Brian came by to do one last look. Again, he was on his hands and knees, checking each area. He even vacuumed the carpet after inspecting that it was okay and said to call him if there was any issue with the smell coming back.
If I could, I would give 10 stars! Thanks Brian for doing such a great job!
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