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  • Reserved a minivan with carseat for pick up at Billy Bishop. Upon arrival, the snappy representative advised that she could send me a minivan minus the carseat and it would cost $75 instead of $52 as my email confirmation stated. Not the news you want to hear after getting off a plane with your family and toddler in tow. She was unhelpful and downright rude, saying that they were "busy" which is why the carseat was no longer available and that the pricing was a malfunction in their system. Interestingly, when I called to make the booking over the phone weeks prior and when I spoke to them just before getting on the flight, no one mentioned this "glitch" - all confirming that the price was $52 until I landed. We spent 20 minutes on the phone and were forced to take the minivan without the carseat. Even though the Taxi and Limo Commission is except from carseat laws, it doesn't mean it's safe or okay. Very poor service and bad business practices. The only reason I'm giving two stars is because the actual driver was perfectly friendly and the car was clean.
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