Very disorganized agency. We signed up with an Asian girl named Kathy. Specifically told her we had an accident and gave her all the details to make sure it was worth it for us to switch but apparently the quote she gave did not include the accident (which we later found out she hadn't included in the initial quote). She quoted us $109/mo which is cheaper than our previous insurance so we took the deal. Two weeks later got a letter in the mail saying that we would now be paying $220/mo. Unfortunately we were out of the country for a couple months and they needed us to physically come sign paperwork saying we want to cancel and no other way around it. During this time no one could tell us why our premium went up so much. Got back and immediately went to their offices to cancel. They told us that we would be getting $144 for the month of March (or so we thought). Waited for the check back for a couple weeks then called three times before we got a call back. Spoke to a manager who was confused about the start date of the insurance etc, he apologized and said we wouldn't be getting a refund after all.
So basically Asian chick named Kathy from this office TRICKED us on signing up then increased our rate and caused us a huge headache for nothing. Thanks Tiffany, great work.