About: http://data.yelp.com/Review/id/TFyFnlW5T-ESuquDwhzHFA

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Attributes	Values
type	rev:Review
dateCreated	2014-10-04 00:00:00 (xsd:dateTime)
itemReviewed	Bill Luke Chrysler Jeep Dodge & Ram
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	SERVICE/REPAIRS review: ***********UNPROFESSIONAL************ TERRIBLE. If you value your car or the quality of repairs, DO NOT TAKE IT HERE. You WILL regret it. You've been warned. I was working through insurance to get repairs done on my Subaru WRX (brand new, 2011 15k miles). This was my first mistake, taking an AWD import to a domestic dealership. They couldn't troubleshoot their way out of a cardboard box. I ended up taking in there because they stated they would only handle body repairs and contact the parts/installation out to the nearby Subaru dealership. Long story short (if you can consider this short..): -They delivered my car with 2 under inflated tires (the side with the damage). 40psi left and 30 psi on the right sides. Overfilled my left side tires and didn't bother to check the right sides (underinflated) -They repeatedly ignored my complaints about the car pulling (I complained multiple times within the 1st week of delivery). I find that Subaru has proof that they delivered my car back to this place IN SPEC. When I later paid out of pocket, the alignment was OUT OF SPEC. Clearly related to Bill Luke Dodge. -They sent me on a wild goose chase to blame the Subaru when this rep knew damn well the liability was on them since Subaru delivered my car back IN SPEC. I had to find this out after I wasted several vacation days/had several appointments with the Subaru dealership. -They disregarded the extra repairs Subaru mentioned (I had to find these out later as well). Subaru deemed my wheel unsafe and recommended replacement. They also mentioned they would usually check the hub/bearing due to the proximity of the wheel damage/impact. -They went joyriding in my car prior to delivering it to Subaru for alignment/tie rod (the Subaru tech who took the delivery noted that I might have engine problems because my car was reeking of clutch from the transmission; they did this for liability purposes so they wouldn't get blamed for this body shops idiocy). My car was sitting on the Bill Luke Dodge lot for 3-4 days at this point and should NOT have been driven. -The entire time, they NEVER offered to take my car back in for a follow up.. just kept telling me pulling is normal (my car immediately turns right if I'm not holding the steering wheel left of center). This entire time they put the blame on me.. stating nonsensical accusations that I've been driving my car for weeks so its my fault (despite complaining from week 1 without any effort on their part to take my car back in). -I finally got fed up and paid almost $600 out of pocket because my car was not fixed, insurance reimbursed me as a supplemental add on. They found a bent hub/bearing assembly was rubbing and had to re do the alignment (some of my wheels were out of spec by almost 3 degrees). I have no recourse for the joyriding. I do not get any type of reimbursement for the multiple vacation days I had to take to get my car repaired AFTER these idiots delivered my car as "repaired." I have yet to see a reimbursement for an alignment, despite this place saying they would send me a check a number of times (insurance also contacted them to pay up). As many similar reviews state: *********UNPROFESSIONAL************ DISREGARDS LOGIC/COMMON SENSE** *TAKES 0 RESPONSIBILITY FOR SHODDY REPAIRS** (and I mean NONE. I did not 1 single time hear anything close to an apology or willing mention of reimbursement for extra repairs). Not 1 single time did they offer to take my car back in for an inspection. I understand him denying me repairs/inspection saying its "normal" initially. But to continue to deny any wrongdoing/responsibility after I've paid out of pocket to prove my point is nothing short of childlike behavior. This reflects on the dealership as a whole. If these dealerships had any common sense, they would consider these reviews in terms of what happened and get the scumbags out that are ruining the business name. Edit after the response from the company: You gonna pay for a new differential and clutch that went bad 5,000 miles later? Didn't think so. You can't make this one right. The chance to do so was when I complained numerous times back then. Not after I wrote a big rant and get a response over a year after the incident. Nice try acting like you actually give a sh*t.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
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