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| - We left our dog here for I think the fourth time, for four nights, and when we came to pick her up, her pillow appeared to have been washed (the entire pillow, stuffing and all), and the stuffing was all lumpy and bunched up. We obviously had to replace it. When we got home, I sent them an email through their website, inquiring as to why the pillow had been washed. Well, apparently our dog had been having "pee accidents" in her cage throughout the day, and no one had bothered to tell us about it. Did you know that it is very common for this to happen when dogs are boarded? Neither did I! Since then, we discovered that our dog has hormone-induced urinary incontinence, and it makes me really mad that they weren't even going to give us a head's up that this was happening. We really need to look into other options, because that is so unacceptable.
I also think that they must be cleaning up with their drop-off and pick-up times. You can't drop off until 2:00 p.m., and if you pick up after 2:00 p.m., you have to pay a half day fee. I'm not sure if all kennels are like that, but we have yet to get back early enough from any of our trips, and have gotten socked with a half-day charge every flippin' time.
Anyway, not feeling so warm and fuzzy about this place anymore......
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