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| - First, let me say that others may not have the same experience as I did. I can see how the Palms could be great place to stay. Unfortunately, I was not as lucky.
The good - the base level room is really quite nice and the bathroom is gorgeous. There is a movie theater on premises and lots of food options.
The bad - Things were amiss the moment I tried to check in.
*On my reservation confirmation there was a price listed - price of the room plus taxes. Simple, right? No. The booking amount did not include the mandatory 25.00 "resort fee" that is a complete rip off and is one of the most expensive in Vegas (they range from 10-25 from what I've seen). They say it gets you "complimentary" internet (1mb speed - you can pay extra though for faster internet, HAH!), "complimentary" access to the gym, etc. Complimentary? You don't call something complimentary unless it is included in a price or is a free upgrade. Charging someone a fee and then saying something included in that fee is complimentary is complete b.s. Second, there are 50.00 a night damage deposits they require which are not indicated on the reservation form. I did not break anything, but I was a bit pissed having my card initially authorized for 200.00 extra than the room rate (not to mention an extra 100.00 in resort fees above and beyond the reservation rate that was listed when I reserved the room and on my confirmation). Deposits are returned upon checkout, but still, the need to preauthorize the card for them was not disclosed to me when I made the reservation. Give me one total price before I give you my credit card for a reservation next time, and I won't be so pissed.
*When I checked out, I forgot my ipad charger and cord. I got home and tore my suitcase apart. I remember charging this morning before I left, so I had it this morning at the hotel, and did not have it this afternoon when I got home. I called security, and the lady was very nice, but she said that nothing had been turned in. She even sent someone up to check, and well, what do you know, nothing is in the room. I won't say that housekeeping stole it - I don't have conclusive proof of that. I will say, however, that it is not in my suitcase or backpack, and that I had it in my room this morning. Assume what you will from that. I had the do not disturb light on my entire stay. I'm glad that I didn't let the room get cleaned while all my belongings were in there. It is technically a possibility that security didn't see it when they looked after I had checked out, or that, somehow, it fell out of my zipped suitcase as I was walking from the hotel to the parking garage.
I absolutely will not be staying at the Palms again. It's a shame, because the facilities are very nice and well kept.
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