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  • what a horrible experience! I was a solid customer for over 2 years. After canceling my insurance policy, making certain my account would not have funds been withdrawn I was dismayed to find that they were taken anyway. I called Allstate to let them know this, they promised they would be back in 48 hours. It's been a week and still NOTHING! (the lady on the other line was very nice I might add) But it gets worse, because it wasn't returned when they said, I got an NSF fee of $36 by my bank. Oh joy. I call back a week later, was on hold for exactly 31:26 and then was told in order to get my $36 I'd have to fax them my info from my bank. Fax??? WTF, who has a fax machine in their house nowadays??? After all this hassle and headache you'd think the service rep would be nicer. Instead she kept telling me that it was company policy. I kept reminding her that her company policy had already caused me massive inconvenience and I could simply email her the info...that's what companies do in the 21st century lol. You'd think she'd be a little more accommodating...but she was worse! I had to hang up the phone. So I call my local agent, explain the situation, and he blames AllState. I reminded him that I bought the insurance from him, so he bears responsibility to get this resolved. He has been a little more helpful but so far no results. It's been a week...where's my money Allstate????
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