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  • Was looking forward to my first appointment with Dr. Pizio at the New Eyes Henderson office. I told them I have Medicare and Medicaid insurance. The day before my appointment I get call from receptionist saying that if I need cataracts surgery, that I will need to take my husbands name off the primary insurance and have myself as the primary. I asked them "WHAT HUSBAND??" I've been divorced for 25 years! I had already told I had medicare and medicaid but now they are saying there is another insurance called ZURICH AMERICAN that is thru my "husbands" insurance. I verified with social services as well as my ex HUSBAND and neither of them seem to know what New Eyes is talking about. He does NOT HAVE NOR EVER HAD Insurance called ZURICH. AND SOCIAL SERVICES VERIFIED THAT I ONLY HAVE MEDICARE AND MEDICAID! So I suggested to Courtney in Billing that perhaps my file got mixed up with someone's else's insurance information but she said that is impossible for them to make a mistake. Wow. I called and made another appointment with another opthamologist and what do you know? Everything went through smoothly! No mysterious "ZURICH" insurance found by this other doctor! Glad I went somewhere other than New Eyes!!
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