I bought a Zero Runner ZR7 from this store a few months back and the process was super easy. From ordering it, to delivery and setup... I was pleased with the service. Their installers are employees of the store, not contracted out, so you're getting quality service throughout the process. I went into the store today to try the newer model of the same machine and I was just as impressed. The team cares about what they are selling, as evidenced by the long history and knowledge of fitness machines they have. They were friendly and easy to joke with as we remembered some of the more unfortunate products to have hit the market over the years! I am impressed with Pacific Fitness, would buy from them again when the need arises and would recommend them to others.