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  • Broken jewelry round 2! My boyfriend bought me a diamond pendant necklace here for Christmas with the warranty and everything for it (not a cheap package). I admit that I'm rough on jewelry... especially the dainty stuff, but that shouldn't contradict my review. So I kinda sorta mashed my necklace in the drawer and it broke into 3 pieces. 2 diamonds fell out and the loop on the pendant busted out. Not toooo bad, but def needed to be fixed. Took it back to Zales, picked it up a week later, and was very disappointed in the workmanship that was done on it. The pendant was crooked (wouldn't even lay flat on my chest, kept flipping due to bentness), and so were the set diamonds. Who sets diamonds in crooked? it was just a really bad job... wish I had taken pictures. Now it's back in a box because one of the set diamonds came out. I don't know if it was just the jeweler on staff that day.. or whether this is common, but I don't think I'll be fixing/buying jewelry from Zales again.
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