Booked a tour with my girls since we used this company in 2014. If you asked me then, my review would've been a 4. This experience was awful! We went Halloween weekend and they counted two venues in the same hotel as part of the tour (our meet up space which was a bar and then a club in the hotel). On top of that, the "second" venue (really the first) took almost 30 minutes to get into.
Fast forward and we took a very speedy/bumpy 5 minute ride to the next location where our guide thanks us for a fun night, suggests that we tip him and then it takes another 30 minutes standing in another club line. Most of the people on the bus were VERY upset as we booked a 4 club tour and watched another group leave the 2nd club because it was taking so long to get in. Just horrible coordination!
I even contacted them about getting my money back and no response 3x! CROOKS! I had to eventually dispute the charge with my bank. Never again...