Where to begin.. oh I know, at the part where we ask our server why it's taking so long for quac and chips to come out? It had only been what, 30 minutes?? It's pre-made! Comes out finally and the chips are so stale you can't even chew them, and the quac was warm and nasty in a little tiny salsa bowl, this is your quac? We let a different waitress know that our chips were bad and ask to speak to a manager (at this point it's clear our food was never put in) now around 40 minutes or so I flat out tell the manager there is no way things should be taking this long (dinner salad, a couple of kids meals that were supposed to come out first) that clearly our order must have been forgotten. He says they got hit with a huge crowd at once and it was just taking time....but not to worry he would bring free desert (which came out burned by the way and took 20 minutes to get- we shouldn't have even bothered but the kids heard so we were forced to stay). Two minutes after new chips arrive (still stale by the way) our entrees and salads come out together and the kids burger is a burger cut in half- it was burnt and had cheese on it so it had to be redone. No one came around to fill drinks- our server was horrible, no one cleaned the table before desert- not even after making huge piles of the plates stacked together...7 people's plates worth! Three kids and 4 adults. It wasn't even crowded! And then we had to wait for the crappy desert! The skillet brownie that couldn't even be eaten because you couldn't scrape it off- thanks for that one, made my already upset kids who were overtired from the almost 2 hour dinner even more pleasant (insert eye roll here) so of course I have to promise them real dessert tomorrow. Never going back! And that's really just half of it because I can't give this place anymore of my time.