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| - DO NOT GO HERE!! I cannot stress this enough...do not go here.
I own a Toyota that I took into this shop awhile back to have the brakes looked at. I did not have an appointment so I arrived early at 8:30AM. It was made very clear that I needed the car back by 12:30pm at the VERY latest, and if this was not possible I would be happy to take bring it in later in the week. Alex assured me the car would be done by 12:30pm several times before I left my keys with him. At 12:30pm I called to make sure the car was ready before I arranged for a ride to go back to the shop, at this time I was told it was not ready and they would be an additional 30 minutes to finish. At this point I was upset, but was able to reschedule my meeting from 1:00pm to 1:30pm with my client. At 1:00pm I arrived to the shop only to find that my car was up in the air, tires off, with no one anywhere near it. When I asked Chandler why the car was not ready even though I was assured by Alex it would be done before 12:30pm he told me they just had to put it back together and that it would be done in a few minutes. Twenty minutes later (1:20) I approached the desk again and asked Chandler what the status was on the car. He again told me that it would be done in just a few minutes. I reminded him this is what he told me nearly half an hour ago and asked that he check the status with the mechanic before quoting me a time. He said he would go to the back and see what was going on. At this point, I called to reschedule the appointment with my client to 2:30pm. I waited for another fifteen minutes (1:45pm), and Chandler was nowhere to be found. I literally had to walk around the building to find him in the back, speaking with two other staff members smoking a cigarette. Again, I asked what the status of the car was. Chandler told me it was going to take at least another hour or so to be finished. When I asked Chandler why he was standing around in the back and didn't come back into the store to tell me it wasn't going to be just a few more minutes when he knew that I have needed this car since 12:30pm to meet my client, he had no response. I asked for a manager and was told that one wasn't available but that someone would call me. At this point my client had cancelled on me.
At nearly 3pm the car was put back together and returned to me. Also at this time I was told that they were not able to fix the problem and that I owed $149 even though they didn't fix anything. The cashier stated that the problem was partially fixed and I will be charged for the full amount but they were not able to tell me what had been fixed. After approaching the first stop sign upon leaving the shop it was apparent the problem had not been fixed at all, not even partially.
I have NEVER had such a terrible service experience.
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