bought Inspiron laptop (first Dell product I ever purchased) July 2015 for wife. Hinge broke 5/30/2016. Unit still under warranty, but not the hinge. Turns out, lots of people have issues with Dell laptop hinges. No mater how carefully or gently they are used.
I have a $4,000 line of credit with Dell, so they must have thought highly of me when I bought first computer. They want me to ship it to them and have already charged my account $159 with for service when I have not even shipped computer yet. Price may rise if they determine laptop needs more parts.
The customer service and the chat is the worst. Chat rep got snarky with me and then told me he cannot help me. If they do not make this right, I will never buy another Dell anything. Their product is sub-standard.