I am a huge fan of L & L. I grew up in Hawaii so this food is basically a part of me at this point. Going to L & L is pretty normal for me.
I came to this specific location with my girlfriend today and it was an absolute mess. The customer service was awful and they made us wait 35 minutes for our food. Maybe I'm just used to great service at other locations, but I've never had customer service this bad in a long time.
When we showed up, there were two workers there, both very unpleasant. They looked like they had no idea what was happening. After 25 minutes, I walked up and asked if our food was almost finished. His response was ,"Almost done" and proceeded to do nothing about the situation.
I was very disappointed in this particular location and have no plans of ever going back. This is not a hit on the company. I'm really just frustrated with this particular facility and its workers. Can't imagine a more poorly run store than this one.