I have had the worst experience here. I was originally given a prescription that was incorrect the day of my initial exam. The doctor then said she would be changing it to the one I currently use, being that that is my correct prescription.
I received my glasses with the incorrect prescription. When I called them (on a Saturday) to tell them it was incorrect, they told me that they could rush deliver to get the correct prescription on it.
After not hearing back from anyone, I call them on the following Thursday. They still had my glasses there, and argued with me over the phone about what my prescription was meant to me.
This company is completely unprofessional and extremely rude. If they would have owned up to the mistake and taken care of the situation in a timely manner, I would have been okay with the original mistake in the first place. But that fact Janet made me feel like this was MY fault and even argued and was completely unprofessional on the phone was unbelievable.