Terrible customer service. After a week of emails back and forth they don't seem to open to refunding costs based on their own errors. When one eye comes as -5 and the other at +5 they first don't find that odd, secondly don't take responsibility, and this was a reorder of a previous order, so I didn't even put the info into the website, simply reordered the previous order, which was fine.
Last time I use their services, after a decade of being a customer they just are no longer a monopoly anymore, they better smarten up.