Rental car experiences (excessive paperwork, lost reservations, lack of cars, long waits, etc) can rank up there with visits to DMV. Even though rental car places say they provide rides, follow-through is often lacking. But on Feb 1, after a long day, I was pleasantly surprised when Matt (hope I got the name right) at 9210 N Cave Creek Road went out of his way to drop me off so that I could pick up my car from the repair shop before it closed. Plus we had a great conversation about cars, politics and life in Phoenix! Good customer service is hard to come by these days. I appreciated it.