So I booked this hotel for my husband and I to celebrate our fifth year anniversary and boy did we make a really good choice. We booked the Luxury King with bath and shower room and it did not disappoint. The size of the room itself will make you go wow - the entire room is the same size as most city condo units. The bathroom is clean and massive! I love that the tub can be filled by a water outlet from the ceiling! The shower area is a good size and is accompanied by probably the largest shower head I have ever seen. No complains about the closet as its space was more than sufficient for two people. The bed, the pillows, the sheets all contributed to the best sleep I`ve had in weeks! I wish I can take those pillows home! I wish they can put in more lighting as the room felt a little dark even when we set the lights to "ALL ON".
We got to the hotel at 3:10 and were told that our room still won`t be ready for another 40 minutes. They offered to keep our luggage and wait out the 40 minutes but when I asked twice why the room wasn`t ready past the check-in time, we were finally offered the same room type but different room number. So why were told to wait when there's actually a room available? I have no idea.
Before we were handed our keys, the receptionist informed us that breakfast is on the second floor. I was surprised about this as it specifically said online that our package includes "Deluxe continental breakfast in bed" so I asked him to check. He looked at his computer and told me that the Ultimate Spa package does not include breakfast in bed. I did not feel like arguing at that point so I let it go but I hope they do better at syncing their package inclusions to avoid surprises.
Despite the check-in issue, the confusion about package inclusions, and a not-so-friendly server during breakfast, our weekend at Hotel Le Germain was still a pleasant one. It has its minor flaws here and there but overall it provides relaxing, comfortable rooms and mostly good service which makes it one of the best hotels in Calgary.