| rev:text
| - So disappointed. They are expensive and because of that I was expecting amazing service while there. I reserved one and paid for it a month before we got to Vegas, girls trip.
The whole checking in process to get to your Cabana sucks, it was slow, not organized, not at the pool, you have to go to the spa which you don't know until you go to the pool then you get sent back. OK, once there, we didn't even wait for a host to walk us to the cabana (we knew how to get to the pool). The cabana itself was clean, but it was NOT ready with the bucket of waters and gatorades you are supposed to get. The host came back to ours, took are of the bucket of stuff we were missing. That was the last we saw anyone come by to our cabana. 2 waitresses for the whole pool, it's freaking hot, I'm sure they were running around like crazy but not for us. We waived and waited several times. Finally we see the same host, we tell her we have been waiting to order drinks, she says she can't bring us drinks but takes a not of what we wanted - which at this point - we wanted/needed diet cokes. I had already gone to the bar myself to get an alcoholic drink (it's hot, it's a cabana at the pool in Vegas, you want to drink, right?). Still, drinks never came. Now there is more people in the pool, waited for another 1.5 hrs and we walked to the bar again! Got our own drinks and diets cokes. By now is lunch time so we wanted to order food, but nothing! no service!
Around 130 pm I went to the spa and asked for the manager. I explained my situation and how disappointed I was. I told him I had done this as a surprise for my girlfriends and paid good money for a "special treat", He explained to me how the whole business model works to ultimately tell me that if there was nothing wrong with the actual cabana then the food and drinks department was responsible.
Well..... as a customer, although I appreciate the business model, I don't care how it works, or whose fault it is. FIX IT! Make it better. I said I didn't feel like I should pay full price now. It had been 4 hours of no service. What's the point of a cabana? Another manager was sent to our cabana, the food and drinks manager. Guess what she did to make it better, she told us we would get a CASE OF DIET COKES.... uuhhmm, thanks but what the hell do we do with 24 diets cokes now? and that felt like a "just shut up now". She did comped our salads! Thank you for that. Explained to us how the 2 waitress were at fault for not figuring out who was supposed to service our cabana. OK, thanks again for sharing your internal issues but it doesn't fix our lack of service and bad experience at all. We left our cabana early as by then we had been getting up and going to the bar ourselves too many times and waited too long for anything to happen.
Super disappointed and I want my money back! I will call them when I get home too.
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