I called James at H2 Pure regarding an outdoor leak on my filtration system. He was very concerned about the current situation and requested that I send a photo of the product in need of repair. Upon doing this....he quickly obtained the replacement canister and coordinated a plumber to execute the repair, Wow....talk about results in a very seamless manner. They both made the repair...stopped the leak by 5:00PM the same day. Very fair pricing and very computer savvy. I highly recommend this group......Kathleen