I used to be an avid shopper/seller at Buffalo Exchange. As I work at a boutique, it was nice that I could bring in brand-name merchandise and get cash for it when I needed it. The majority of the staff knew me and were always very friendly. I don't know if it's new managment or new policies but things have definitely changed around there. After yesterday's experience, I will definitely be taking my clothing somewhere else. First of all, the service took way too long. Secondly, the "buyer trainee" was unsure on about every single item I had brought in and priced a couple like-new $120-130 tshirts at about $20. The attitude of the staff is quite off-putting and it kind of makes it seem like it's such a task. However, they red-haired girl who was working by the fitting rooms was very friendly & helpful. I don't mean to sound like a hater, but as I was quite a loyal customer it was quite a disappointment, especially in this economic crisis where customer service has never been more important than for those who work in retail.