| rev:text
| - Sam's- University.
I have been a Sam's Club member for likely most of 10 years. During this time, I always felt like that it wasn't necessarily a terrific bargain place to shop, but simply a matter of having a different variety of merchandise offered, occasionally at attractive pricing.
Having recently been offered a bargain (practically free) deal on a BJ's Warehouse Club membership, I begin to shop and compare prices there with Sam's. All things considered, I felt like the better bargain was at BJ's and I like their mix of merchandise better.
Accordingly, I made the decision to allow my Sam's Club card to expire December 21st, 2015.
Before my Sam's Club membership expired, I did purchase several Christmas presents there for this Christmas season. Unfortunately, one of these items required a return for an even exchange. On December 26th, I went to this location of Sam's to attempt this transaction (again, an even exchange).
On arrival at the service desk, and after a brief explanation,we was told that it was impossible to return this merchandise because I did not have a valid membership card any longer.
One can only imagine my frustration and disbelief on hearing this ridiculous answer. What would the recipient of a gift who never had been to a Sam's Club before do if the gift required an exchange?
I quickly advised the associate this was totally unacceptable and bring a manager immediately. His reply was he just works here and that's what he had been told the policy was. I replied I did not care what the policy was, that it was an extremely poor business practice. I again insisted on speaking to a member of management.
The associate then walked away to the opposite end of the counter where another person was working. It appeared he briefly explained the situation. After some delay, this person (later said to be the manager on duty) had some sort of short reply without showing any possible interest in the situation. Apparently his task at hand of laminating and trimming signs was more important than dealing with a customer service issue. Before the return of the associate, he hurriedly left without acknowledging our existence.
The associate returned and advised us that we would be able to make the exchange by using the store card for the transaction.
We then went back into the store, found our alternate merchandise, brought it back to the counter for the exchange.
Another associate handled the actual exchange transaction. There was some confusion about the UPC codes on both the incoming and outgoing items. Quite frankly, it was not a very impressive sight after hearing such a debacle as we had previously heard.
My point in this Yelp! review is not one of discussing our continuing to do business with Sam's Club, as my decision had already been made.
Our observation is - by all outward appearances- Sam's Club believes they simply have too much business. More business than they wish to handle.
During the entire experience here, no one ever came and inquired if we would like to renew the membership. And certainly no one attempted to make me want to continue to do business there.
So I believe it best for all concerned for me to be very helpful and not be in the way of those customers who Sam's Club apparently may value.
It certainly was not me.
Think about this carefully before you invest that $45 or $100 in a membership.
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