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| - When I moved to Phoenix a couple of years ago, I sought out a local garage to service my vehicle. It is an older car with not much life left in it, so I wanted to work with someone honest who would not pressure me to sink a lot of money into the vehicle. Through Living Social and Yelp, I found 25th Street Automotive. I wish I had gone elsewhere. The Living Social Certificate provided for 3 oil changes in about a year's time. This car is driven very little, so it would not need 3 oil changes in one year. When I inquired at 25th Street, they told me "No problem, we'll honor it, as long as you get the FIRST oil change done within the year before it expires, we'll honor the other two." This was NOT the case. The first two oil changes were done there and last week, I made an appointment to have the third one done today. I mentioned the Living Social Certificate on the phone when I made the appointment. My wife took the car in for the appointment and they told her that they would NOT honor it because it had expired. If they had been honest with me up front and said "we'll only honor it for X period of time," I would have had no problem, but they gave me their word they would honor the offer and they did not live up to their word. My wife was not pleased with their response and left the garage without having the oil change done.
Another problem I had is when I took the car in for one of the earlier oil changes, they investigated a known issue that I had with the car. They did not verbally inform me that there would be a cost to investigate the problem. (I did sign the standard form that likely authorized the work, so I realize that I was legally on the hook and didn't complain at the time). I was somewhat surprised to find a $60+ change on the bill for the cost to investigate the problem and provide an estimate. Once again, had they been more forthright and verbally told me that there would be a cost, I could have made an educated decision and likely would have OK'd it. Finally, the estimate for this repair was in the $600-$700 range. They insisted on using a "Genuine AC Delco" part that cost somewhere north of $400. I asked if they would be willing to use an aftermarket part or obtain a used part from a salvage parts dealer and they would not. To put it in perspective, this car has a book value of less than $1,000, so why would you install a brand new $400 part when much less costly alternatives are available? It just made no sense at all. (I do own a newer, nicer car for which their method of repair WOULD make sense). I declined to do the repair and ultimately found a brand new aftermarket part on the Internet for $45 and had it installed another garage for $120 (which included a warranty on the work) and the problem has been solved. In a fair assessment, the guys at 25th Street are probably good mechanics and they may be well-suited for working on newer or higher-end cars, or for working with people who are not as cost-sensitive as I am about their cars. They are pleasant on the phone, accommodating with appointments and have a free shuttle service which may be a great convenience for many people. For those who have older cars or are highly cost-sensitive, you may want to take my experience into consideration. Also, regardless of the type of car you have, I highly recommend you ask a lot of questions up front and if any promises are made, get them in writing.
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