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  • My wife and I have gone here for several years (at least the last 12 years). This was our go-to place for celebrations including birthdays, our anniversary, successes at work, and anything else in-between. Depending on the circumstance, we usually eat at this location roughly 4-6 times a year. We both feel like the dining experience has gone down significantly in the last couple of years. Prices have increased, portion sizes and quality of the food have gone down, and the service seems a lot less enthusiastic.This is tremendously heartbreaking. After our experience tonight, I don't think we'll be back for a while. The restaurant wasn't terribly busy, but we were seated in a small room with a large party of high school-aged girls (twelve girls plus parents). Why they would sit just two people in a their smallest dining room with very exuberant teens is a mystery, especially since other parts of the restaurant were much more sparsely seated. Buca is rarely quiet, but this particular seating arrangement was puzzling. Why stick us in a room that packed? It made for a pretty loud and jarring dining experience. Aesthetics aside, the food wasn't great. The calamari was virtually flavorless. The sauce and pasta for our main dish was decent, but the chicken in our meal tasted and looked like the value-brand, microwaveable chicken you can buy next to the lunch meat in they grocery store. It was pretty disgusting and was definitely not a good cut of meat The service was also lackluster. Our waitress seldom returned to our table. She only offered to refill our glasses once... after we had asked for the check! I wish I could say that this was a one-off bad experience, but it has sadly become common in the last couple of years. I'm not a huge fan of chain restaurants anyway, but I've always told others that Buca was the exception. That's not the case any longer. There are many Charlotte/Pineville/Fort Mill/Rock Hill mom-and-pop Italian restaurants and local venues that serve better food at a cheaper price using better ingredients.
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