Went in to get a quick file and regular polish change. I had just taken off my gel polish and wanted to give my nails a break. I told her I had 25 mins to get it done. That's PLENTY of time to file and paint. It took 40 mins and at the end I left with nothing on my nails. The woman kept painting and leaving cotton on my nails and cotton in the polish. I would show her and she would say it was because my nails are uneven. I told her "I didn't walk in with cotton on my nails. It has nothing to do with how uneven my nails were". She took it off then actually filed my nails (which she should have done the first time to make them even) and as she was applying the polish she was once again painting with cotton in the polish. After 35 mins I finally told her to just take off the polish. She kept the money and I left with pink all over my skin because she couldn't even take polish off correctly.