I Love Popeyes Chicken. This location sucks however. Service here is always horrible. Never coming here again. Came to the drive thru about 5:49pm ordered an 8 piece meal spicy. I was told it would be a 6 mins wait. All good with that. Pulled forwarded and waited patiently. A car behind me also ordered their food and pulled forwarded and waited. About 6 minutes later that car got their food. Hmmm I waited patiently for a few more minutes. A few more cars came through.
It's been about 15 minutes now. I walk to he drive thru window. Manager sees me and ask what I wanted. I explained what happened. I didn't want to wait anymore. Asked for refund. Zero customer service what so ever. No apologies, no explanation, nothing. He just asked for my card that I paid with and gave me the refund. Wasn't even going to give me s receipt until I asked for it.
I have tolerated their bad service many many times. This was the last straw.