| rev:text
| - So where to begin with this place...
My friend decided to try this restaurant for her birthday this past weekend. We were all looking forward to trying it out, but we sure do wish we went elsewhere.
She made reservations well in advanced and was told that her party of 16 could be accommodated comfortably. When in fact, the party was split into two different tables, and we all felt disconnected. Upon arrival the table wasn't ready and had to wait an additional half an hour.
We were all from Markham, so getting downtown took us a total of two hours, due to traffic, construction, rainy weather and trying to find parking in downtown Toronto. A few of us were running late and that's when the owner approached my friend in an aggressive and disrespectful manner. He continued to argue and threaten the guests stating that he was going to take the table away, when in fact it wasn't our fault that he had double booked. He made himself look like an ass to protect his ego.
He was screaming to the point where he started getting into our guests faces, kept getting close, arguing and tried to take the reserved tables away.
Everyone in the restaurant was staring at us, even foot traffic stopped to look in. It was humiliating and definitely killed the vibe for the night.
He told us that food would be out in 10 minutes, which is impossible. He said that with our party we would be served and out of there within an hour. There is no way. How is that possible when our appetizers took about 45 minuted and our entrees took about an hour at most.
He was screaming at his staff, which you could tell made his poor employees look tense and uncomfortable. He also would stare us down which made us feel uncomfortable. He walked and paced throughout the restaurant. And the part that disgusted me the most is that he was standing in the (already small) kitchen with his arms crossed, scrolling through his phone, with no uniform, no hair net, no apron nothing, while his hard working staff were trying to do their jobs.
Our server Doug was the greatest. He did whatever he could to make us feel accommodated and welcomed, unlike the owner.
I have worked in the industry for about five years, serving customers, and handling food and never have I ever treated someone with such disrespect. It's such a shame that he has turned away so many people.
The pear and gorgonzola pizza was great, but that's about the only thing.
If you're craving pizza there are so many amazing pizza restaurants in downtown, Toronto that I would suggest going elsewhere.
Someone as foul, rude and disrespectful as this man does not deserve your business. He does however need to back and take some courses on hospitality and customer service, because this is not in fact how you build customer relations.
I recommend you to not visit this restaurant. It's not worth the trek, time and money.
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