Came on a Saturday night, that wasn't that busy - I'm assuming because everyone had already heard about the slow service, haha. Waited over a half hour for our food (a couple of sandwiches & an order of wings), without our server checking on us even once to let us know it would be late. Thankfully, the food was good (but my fries were a bit undercooked). But we're never going there again or recommending that location.