As a follow-up to the response from HBJ management I wanted to clarify that your owner did in fact sit with me to explain that the cook/chef was swamped and that "she would cook it herself". To clarify my review again,,it was the quality of the steak that was sub-par. Both steaks they delivered were thin and full of grizzle,,very hard to eat. I couldn't eat either of them. At $29 I would expect a better cut, especially since the menu advertises it as your best steak. I am not that hard to please and have been around the Scottsdale restaurant circuit since the mid 70's. Too many good alternatives for steak in the immediate area to warrant trying this again. I do love the ambiance and the history of your bar but you have to serve a good meal and not dwell on how long you have been there. This is positive criticism to help you with your next customer. I don't appreciate the statement that I am the kind of customer that is never happy. When a meal is good I am very happy to report that, when its not this is what Yelp is about.