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  • Went in with my girlfriend to get her son's IPOD touch fixed. She forgot her son's password for the Apple ID and we were unable to use the device. All the tech support guy could give me is a website to go to in order to schedule a CALL with a tech support person that may or may not be able to help us. What type of customer service model is this? You mean to tell me there is no way to reset a password and my device is potentially a brick now just because of that? Forcing us to buy another device when ours works perfectly fine. Horrid. Lastly, what type of service requires you to send me away with a card with a Web address written on the back? Get on one of the 40 PC'S (or your ipad) and set my appt with me! You don't send a client home to figure it out on their own. That's the whole point of your position as TECH Support! This is why we will only use Galaxy devices go forward.
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