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  • Was looking forward to eating here as I don't get down to the Biltmore area all that often and have always wanted to try Hillstone. Stopped in for lunch last week and was very disappointed. First off it is hard to find the hostess desk. When you walk in from the parking lot you walk right into the bar. They have to have a sign guide you to the hostess stand and even then it's hard to navigate your way. We got there about 2:00 pm so didn't have to wait. We were greeted promptly by a pleasant young woman who took our drink orders. A young man delivered our drinks. Then we had to wait forever for someone to take our order. Finally a waiter stopped by but he literally just stood there. We told him it was our first time in and he didn't ask if we had any questions about the menu or try to sell us an appetizer. He literally just "stood there." The items we ordered included smoked salmon appetizer, spinach artichoke dip, prime rib, classic California roll, bread, margaritas, apple walnut cobbler. The food was not that good. I ordered the prime rib medium well and they had to sear it to bring the temperature up. I know prime rib is a fatty cut of meat but this was almost all fat. It was just awful!! We asked for bread but did not realize until we got the bill there is a separate charge for bread. Of course our "wonderful" waiter failed to inform us of this. The spinach artichoke dip was extremely greasy. The best thing we ordered were the margaritas. They were excellent. I believe in giving a place at least three chances but this place does not deserve it. Try the Capital Grille right down the road. I've never had a bad experience there.
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