Horrible experience!!! According to Pet smart "At Pet Smart, we pride ourselves on doing the right thing, even when it's hard. This means that we take responsibility and act with integrity"(Petsmart.com). Also in their web page it says "No hassle return policy" another big lie. I came into the store with a return that was in its original package unopened. I was going to return it because I got the wrong size. The manager said that we had not purchased this item there. Yet we had a receipt in our hands with the proof that in fact we had purchased it there. She denied us the return and threaten to call the cops on us when I told her that in the back of the receipt it said she had return the item according to store policy. I had a horrible experience never going back !!! The manager's name is BOBBIE horrible human being and horrible attitude. The worst part of the situation is that I couldn't file an official complaint as she was the manager on duty. From now on I am shopping at PET CO.