I've been coming here for years and have never had a problem. I recently had an oil change by another Jiffy Lube in Minnesota to which I was assured everything was set for my road trip back to Las Vegas. To renew my vehicle registration I needed a smog check. I went to a local business to have them complete this to which I was informed that the oil level was not even registering on the dipstick. After a 1,500 mile trip I expected the oil to be low but not dry.
I went to this Jiffy Lube for some answers (and redemption on their part). I was greeted promptly by a friendly technician and asked for a manager. He asked if he could help and I told him the story. The Asst. Manager Eddie spoke with me in a timely manner and listened as I told my frustration. His customer service was phenomenal with his aim at making the customer happy. When everything was almost complete he showed the levels of all the fluids (as requested) and was friendly throughout the whole process. Even though I have moved across town, I will be making a special trip to this specific Jiffy Lube because of the service.