I ordered some earrings from this site at the beginning of January. They were delivered to a suite that I did not type in to the order form and does not exist; and the company will not do anything beyond providing a tracking number for me to find the earrings through the USPS. They can't tell me if it was signed for and refuse to provide a new set or refund. I've never dealt with a company who would not make a lost order right, very odd. Disappointed for sure and will not use them again.
Update: Someone in my building found the earrings and got them to me, so I've updated this review to reflect that. I still would have handled it a bit differently from the business side of things, but in the end everything has worked out.