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  • (Note: I've written to Baton Rouge customer service/marketing twice, and still not received a response from them. This tells you something.) We came on Mother's Day, so yes, I understand that service can be slow, but still, service shouldn't simply be an afterthought. 1) To start, my husband ordered a special Baton Rouge old-fashioned, described on their cocktail menu as "BR Smoked Old Fashioned": "J.P. Wiser's Deluxe with smoked hickory and Canadian maple syrups, finished with lemon slices and dashes of Angostura bitters, served with Hickory Sticks. $11". When the drink came, my husband remarked even before tasting it, "That doesn't look like the description: no hickory sticks, no lemon." He tasted it and said "No maple syrup flavour either. It's like they forgot all the little flavours promised on the menu." When the waitress came by, he explained that the drink was missing a lot from the menu description. She replied immediately, "Oh, we don't make them anymore." Acceptable for a restaurant to change their menu, but if the waitress knew this, why not mention this to the customer *before* he orders an $11 drink, or *before* you plop the glass down on the table? Here's the kicker: When my husband asked the server, "Well, since I didn't get what I ordered, can I get a different drink?" She replied, "Oh, I can just get you some lemons." She came back with slices of lemons on a side plate, and voilà, that's "exactly" what he ordered, the $11 drink *just* as described on the menu. 2) As for my order, I asked for one of the specials on the Mother's Day menu: the New York strip loin with sautéed mushrooms--"with mushrooms" being the only option for the strip loin on the special menu. When the server came back, there were no mushrooms in sight. When I asked her, "Wasn't this supposed to come with mushrooms?" she asked, "Oh, you want it with mushrooms?" Guess what? She came back with the mushrooms on a side plate. See a pattern here? Besides these two incidents, both my husband and I ordered our strip loins "medium". His came with adequate pink, and mine came with tinges of brown. Wonder why? After our experience at this Whitby location, our conclusion is that service is an afterthought, like lemons or mushrooms served on a side plate. Dine here at the Whitby BR? Never again.
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