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| - Haven't eaten the food yet, so this is just a preliminary review. I may add stars if the food is amazing.
Bistro Mobile is a pretty cool idea. They make healthy homemade meals and deliver it to your house. I thought I'd try it, so I picked up a LivingSocial coupon for it some time ago. I finally followed through on putting my order in last week.
When I called the number like the instructions said, I got a guy who barely spoke English. I asked multiple times if it was Bistro Mobile, and I got a nondescript answer. I hung up and looked up the number of their web site, which was right, so I tried again. That guy WAS a (the?) guy from Bistro Mobile, and in his broken English he was finally able to explain that I could order from the web site and they'd take the coupon when they delivered.
I went through the entire ordering process, and at the end it failed. Told me to start over. I tried again the next day with a different browser, and the menu had changed. Whatever. I picked new items, and it let me complete my order. I picked 1pm on Friday as a delivery time.
1pm Friday came and went, and no food was delivered. I later received a call from the guy saying the menu was for next week, not this week. I sent them an email from their web site saying 12pm on Monday would be fine. At 12:30pm on Monday, I called as I was leaving my house to let them know they never delivered. Finally that call got the food to me, as my roommate was luckily home to receive the food.
I feel like it is a miracle that I now have this food in my hands. Why was this so confusing? I waited until my LivingSocial coupon almost expired, so I had to have been one of the last people to redeem. They should have ironed it out by now.
Fix your web site so it works with all browsers. Make it clear when the earliest I can receive my food. Organize yourselves a little better so when I request a delivery time, I don't have to call and check up. And hire someone that speaks English a little better so I don't think I called the wrong number.
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