Joseph Wetherington is "my guy" for the best customer service. He goes the extra mile for questions, concerns and connections to best trainers based on your goals. I have Lupus (have to limit sun/heat exposure) and want to complete a triathlon. They have everything needed to train indoors , including an indoor triathlon (different location) so I can reach my goal and dream of completing a triathlon without having a flare-up. They also have trainers and resources to support in any health goals you may have. It is a safe and clean facility with plenty of staff to answer questions.