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| - I don't enjoy writing negative reviews, but after the horrible customer service I endured at BJ's I feel that I have no choice but to share my experience. I came to BJ's for a manicure with a friend a few months ago and am sad to say that I will never be back.
The nail salon itself was clean and well-kept, but the customer service I experienced was truly appalling. When we arrived, my manicurist told my friend and I to pick out our nail polish colors and take a seat at our stations. As soon as I carried mine over to my table, the manicurist accidentally dropped an open bottle of polish that he was working with onto the floor next to my feet, causing the nail polish to spray all over my shoes and pants.
Now, let me be perfectly clear with you guys. Accidents happen, and while I was shocked and in a minor state of panic, I tried to keep my cool. I happened to be wearing a more expensive pair of shoes that day since I was out with one of my girlfriends - they were worth about $75. I tell you this only because I think this fact contributed even further to my dismay at what happened next. I expected the manicurist to immediately apologize and make some offer of reciprocation in order to remedy the situation. Instead, without saying anything at all, he quickly poured some acetone onto a large rag, bent down, and started vigorously rubbing my shoes with the acetone. I backed away quickly in complete shock, as he was spreading the polish and making it worse. After that, instead of showing remorse or asking if the salon could repay me for the shoes, he kept insisting, "Accidents happen, it wasn't my fault. Please, accidents happen!" over and over again. Yes, accidents do happen, I agree. But as an employee of an upstanding business, I would expect much better treatment toward a paying customer.
My friend and I asked to speak to a manager at that point, who continued to assure us that accidents happen and offered no help at all to fix the situation. I thought at the very least they could offer to give me my manicure for free, but they did not even do that. Neither the manicurist who made the mistake nor the manager of the salon offered me one thing in return for the accident that had occurred and ruined my shoes and pants. My girlfriend and I left the salon in complete disgust. This may not be the experience that you've personally had at BJ's salon, and honestly, I hope it isn't. But I cannot support any business that treats their customers in this way. I will not be back.
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