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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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type	rev:Review
dateCreated	2015-06-05 00:00:00 (xsd:dateTime)
itemReviewed	Allstate Insurance Agent: Heather Everette
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I have been with Allstate for 27 that's right 27 years! When I called to make a payment they suggested I had missed a month somehow. After paying almost $1000 to pay ahead a month as well I was told to call the next day to ensure my insurance was active. Now let me say, this made no sense since less than one week ago I used my insurance to tow my vehicle home after driving and hearing a strange noise... with no problems. I never received a single late notice or any correspondence from Allstate suggesting I had missed a payment. When I called the next day I was told that they could not tell me if my vehicles were insured when I asked why.. They said "I should have called earlier because the department who could tell me had closed." Why was I never told this information the day before? 48 hours later I still cannot be told if my insurance is valid after calling the 1-800 number as well as the office. I have never heard of an insurance company not being able to verify insurance immediately. Heather Everette my agent will not even communicate with me I am always being told she is either in a meeting or not in the office. Why are you avoiding me? Why can no one give me answers nor give me back my money which I requested since I have no idea if my vehicles are insured. Your company was also kind enough to suggest other insurance companies I should consider. Allstate please someone tell me some useful information. I either want a refund or to be told my insurance is valid. I can promise you one thing you have lost a life long client and I will tell everyone I know to never ever use your company. Messages received from Heather: Allstate Insurance: Heather Everette 5:48pm Allstate Insurance: Heather Everette I am not avoiding you. I am in the hospital with my father who had surgery this week. I am not in a position to look at someone's policy, but I understand my staff have done everything they could including offering to bind another policy with payment. In Arizona, we can't simply non-renew clients. When a client makes a late payment an underwriter (who we don't have access to) has to review the policy. It can take several days for them to reinstate. I'm sorry you made your payment late, but the payments were 2 months behind. Unless we made a mistake and didn't correct and address or we made a mistake...I don't have ground to circumvent the underwriter. Again, I am sorry I haven't called, but I am with my father and your posts are inaccurate. Jeff took the policy number home, so he could check throughout the weekend to let you know if it was reinstated. He left a voicemail for you this afternoon. In response to recommending another company...that was not what he meant. When Matthew said he wanted the policy cancelled Jeff encouraged him to get other insurance first to make sure you were protected and the rates weren't higher than what you would be paying in the very likely event that your policy will be reinstated. Again, I am happy to follow up with you next week once I return to the office. In the meantime, please stop making inaccurate comments on Facebook because out of respect for you and your privacy...I won't comment back and I also don't feel that everyone needs to know my personal business. . ... Donna Hutchinson 6:12pm Donna Hutchinson Your personal business is none of my concern either so I'm not sure why you are telling me. My posts are in NO way inaccurate and the fact that no one from your office can contact me is ridiculous. I cannot believe that if we were behind I would get no letter email or phone call telling me so. And I can also sense your attitude in this message and it is unappreciated. Know that had any information been properly explained by your office this all could have been avoided. I cannot wait for you to "follow up with me next week" Do you drive around not know if your vehicle is insured? Is that a risk you are suggesting I take? Out of respect for me your client of 27 years which obviously means nothing to you, stop suggesting what I am saying is inaccurate because it took those posts to even get a response from you!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Cassandra

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