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  • I'd been to Tutto once before, and I remember having a pleasant experience. I returned yesterday, and this trip had its ups and downs. Two friends and I went around 2 PM yesterday. Though there were plenty of open tables, we were left to stand for about 15 minutes. Not a huge deal, but we were starving and the tiny entryway was crowded by people continuing to come in but not be seated. They seemed under-staffed, but it would have been a better move to get people seated with water and a basket of bread to distract them from the wait - especially since the bulk of the people there were taking a break from the the massive rally at the Capitol. Our order took forever, but our server, Joe, was great about apologizing for the wait and said he'd try to snag us tiramisu to share after our meal to make up for it. The wait didn't actually seem that bad after we got seated because we were so busy talking, but in reality it was over an hour between placing our order and our food arriving. About a minute before our food arrived, we realized how much time had passed and also realized that we needed to be leaving (my friend had to be back in Milwaukee for work). Just as we got up to find someone to request they just box our food to go, Joe arrived with our plates. We asked if we could just get boxes and the check right away, and Joe was extremely nice, quick, and apologetic. While we were busy boxing, he made good on his promise and brought out a box with dessert. The final bummer of the afternoon came with the bill. We asked to split the check, and apparently that can only be done by a manager and we'd have to wait. No one carries cash anymore - train/authorize your staff to split checks, or invest in a system that makes it easier to do so. Almost every other restaurant I've been to has no problem with this, either by running multiple cards for the same check or going in and splitting it to issue separate checks. So yes - three stars due to fond memories of my food last time (this time I just got a Caesar salad, nothing special) and the competence and friendliness of our waiter. Otherwise, 1.5-2 stars.
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