I used a Groupon and had no problem getting in contact with them to schedule an appointment. The smell that other reviews mention, does exist when you first walk in. It smelled like maybe an animal had lived there before and cleaner over it. It didn't bother me much though and the business was visibly clean. Nathan greeted me by name and he and the other staff were both very polite. The massage by Nathan was excellent. I didn't have any concerns and really enjoyed by relaxing massage.