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About: http://data.yelp.com/Review/id/T6oVS6avbOG_FfMAmQjZZw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-07-04 00:00:00 (xsd:dateTime)
itemReviewed	Smoke's Poutinerie
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I would consider myself a poutine lover and a connoisseur of Smoke's Poutinerie. I was beyond excited to know a new location opened up within walking distance of my office. However, I was extremely disappointed with the level of service received. It seems that the staff here could learn a lesson (or two) in customer service. The service was beyond sub par. At any other location, it appears clean, staff are beyond friendly, and even in utter chaos, they keep their composure. This was not the case here. The place was almost empty- at the time I entered, I was the second person in line and there were (maybe) a handful of people sitting and eating. The men in front of me seemed to be fishing for a suggestion from the cashier to narrow their choices, but she was just not having it. I ordered 1 poutine and waited 10 minutes for my order to come up. In that time, I placed a second order for 2 more (after 3-4 people had now ordered behind me) and it took another 30 minutes or so for that to happen. So altogether, 40+ minutes of waiting. For context, I've seen that many people go in and out of other locations in under 15 minutes. While waiting, employees were constantly arguing about their line set-up, complaining about missing ingredients and pointing out certain combinations they hadn't made before, making me a bit wary if they knew what they were doing. It seems that since my order was 'to-go', they had pulled my receipt to write this, and as a result, my receipt got bumped to the end of the line. Not once did they acknowledge a customer after taking their order or say 'thank you' or 'have a great day' when handing it off. As I packed everything up, I realized the condiment area had next to no supplies (no forks, no ketchup containers, etc). For a place that was 'dead', it seemed there was a lot of stress and frustration expressed by employees which as a customer, made it very awkward/uncomfortable. As a new location, I hope they can fix this issue quickly. Having worked in the food/customer service industry in the past, there is absolutely no reason for a customer to know about anything happening 'behind the scenes' or that something has run out. I think I'll be sticking to the downtown locations from now on.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Amanda

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