| rev:text
| - Palms is definitely a unique resort that is unlike any other. The Vegas resort caters to the young and happening crowd of Vegas. The Maloof brothers strategically built a fine resort that caters to the hardcore party goers of Sin City. The Palms has a number of signature bars, clubs, and parties that have made them infamous around the globe. Among those being Ditch Friday's, Ghost Bar, Playboy Club and the Hugh Hefner Villas located at the top of the Palms.
I'm not a huge club goer, actually, I'm not a club goer at all. Consequently, my review focuses more on the amenities and services that the Palms offers its guests. I recently received a comp'd stay at the Palms and took full advantage of it. The comp'd stay included $100 dining credit at Steak 9 Steakhouse, a cabana at their pool, a slot credit, and three nights on the house. I checked in quite early and thought it might be a problem; however, I was surprised my room was already ready at 9 a.m.
I checked in and the service representative seemed to be in a mood. She didn't explain how to get to my room and I had to ask a security officer, who lead me to the elevators. I headed to the eleventh floor and as I entered the key card, I imagined a room similar to the Wynn or Encore. I opened the door and I was a little disappointed in the size, quality, and value. However, the view was spectacular as I had a glorious view of their infamous pool, which looked amazing.
The room was a standard deluxe that included two beds, a desk, TV, clock, radio, and a private bathroom. I was expecting a four star room but instead was a three star room. As I looked through the welcome envelope, I didn't see any of the credits that I was offered in the mail. Regardless, I wasn't about to complain and ask where's my free stuff. I was happy enough with a free room at a four star resort.
Overall, I enjoyed the resort and was happy with my stay, but I was a little disappointed in not trying out the steak house, slots, and cabana as I was originally promised. As I checked out on Sunday, I headed down to the front desk and asked if I owed anything. As the woman looked over my account, she asked me why I didn't use my food credit, slot credit, cabana credit, and why i was leaving a day early!! I replied that I wasn't offered any of those services when I checked in. She apologized for the lack of communication and did her best to treat me the best she could. I was extremely disappointed that the service representative that checked me in FAILED to acknowledge all of my complimentary credits and services. Unfortunately, I had to be back home the next day and could not take advantage of the added day or resort services.
A few days later, I received an email from quality control and they apologized for the inconveniences I experienced at check it. I thought it was kind of them that a person sent a personalized letter apologizing for the incident. As a result, I still believe the Palms is an amazing resort and is worthy of four stars.
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