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  • 1st time at this location. Evening of Sunday 4/17. Hadn't been to any Pei Wei in years. Figured lets try something different. 2 soda machines. 1 doesn't work. Not a huge deal but the 2nd machine had no ice. I had to wait in line while an employee had to fetch ice from the back. They did this one customer at a time. I have an idea, bring a tub of ice up front. You can't control machine failure, you can control your failure to resolve. Place was dirty. I mean nasty. I don't think the floor had been mopped in a couple of days. Tables weren't being cleaned as people left. We found the least dirty table. Food was bland. If you order teriyaki it should have more than a light drizzle. we found ourselves hunting for sauce on our plates. Had to order extra. The extra was not enough to fill a shot glass. Lo mien was literally ramen with no sauce or oil in it. All vegetables were undercooked. All meat was somehow burnt. That means everything was very hard. In all fairness, I didn't give the staff any notification about the food. Honestly there were too many issues and I didn't want to be a complete jerk and tell them everything just sucks. I have to assume they wouldn't care either way; judging by how they handled the ice shortage and general cleanliness of the store. Judging by the reviews, this place has had a recent slide. I ponder if there have been any changes in leadership.
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