Fantastic venue. Would give it 4 or 5 stars for ambience, and beverage menu. However am giving it 2 stars for repeated poor service on an administrative level. Visited for the first time in early Jan 2018 with friends. Loved it. Went online the next day and purchased the $10 membership. Never received an email confirm. Never received the card in the mail. Called and left 2 messages (that were never returned) asking when it would be mailed. The $10 was indeed charged to my AMEX on 1/14/18.
Went back with several friends on Thurs May 17th. We arrived at 8pm. Explained the situation to the guy working the front door. He said I was "not in the system" but he would have a manager talk with me to resolve after I explained the charge date and the never returned calls. When we arrived - the place was at most 20% filled. After an hour I asked the waitress about the manager and she rolled her eyes and said said, "sorry, we are so unorganized here".
Can anyone who works there and reads this - please tell me who to call to resolve. Seems ridiculous that this is hard to resolve as we are only talking about $10. But evidently it is. I am posting this as i find it hard to believe I am the sole customer to experience this issue.