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  • I called to set up an appointment for a physical with my provider because they would not renew my prescription for X. The clinic then called me and made me reschedule my appointment- TWICE- due to the doctor "not being available". The secretary assured me that since it was *their* fault I would have to reschedule they would refill it. All I had to do according to her was to leave a message explaining the situation with the nurses in Family Medicine. I asked about seeing another doctor even- I knew my prescription would not last that long. The secretary connected me to the nurse message line or whatever you call it. I left my message. The nurse said that the doctor had to see me and that *I* had rescheduled too many times. I can't believe how disorganized and plainly offensive I find this malarky. I kindly told her that I had not rescheduled those appointments, but had been forced to by the office! I told her I run out of my prescription well before the "next available" appointment. This occurred on one of the days I was originally scheduled. The nurse said she was going to talk to Dr. X.. wait. WHAT THE FRANKFURTER! The doctor is there today? I was told she was unavailable today. I can't believe this. So either they were lying when they made me reschedule, or there is some serious miscommunication within the clinic.They finally called me back and let me know the doctor would renew. So ridiculous. No apology for the multiple reschedules or hack communication within their clinic. The medicine was topical and not even a "serious" drug. This wasn't warfarin, hormones or a narcotic. I have been a patient here for years, and usually have no complaints about service or wait time. Not crazy about their urgent care doctors assessment skills, but rarely use UC. I really have no choice but to go here, but I wonder if the SSM/Dean merger has something to do with it. Because they are taking the "care" out of Dean Health Care after all. Marketers... smh.
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